Welcome to the Orgato Help Center. We’re here to make your shopping experience smooth, simple, and worry-free. Below you’ll find answers to common questions and guidance on how to get support when you need it.

Order & Delivery Support

• Track your order using the tracking link shared via SMS or email after dispatch.
• Orders are usually processed within 24–48 hours and delivered within 2–7 business days.
• Delivery timelines may vary based on location, weather, or logistics availability.

Shipping & Returns

• We deliver to selected locations across India, subject to service availability.
• Returns are accepted only for damaged, incorrect, expired, or defective products.
• Return requests must be raised within 24 hours of delivery with clear photos or videos.
• Refunds, once approved, are processed within 5–7 business days.

Payments & Refunds

• We accept secure online payment methods available at checkout.
• If your payment is successful but the order fails, the amount will be automatically refunded as per bank timelines.
• Refunds are credited to the original payment method used during purchase.

Account & Support

• You can manage your orders, addresses, and personal details from your account dashboard.
• If you face any issues with your account, order, or payment, our support team is ready to assist you.

Need More Help?

If you couldn’t find what you’re looking for, please reach out to us through our Contact Us page.
Our customer support team will be happy to help and ensure a seamless experience with Orgato.